MyEG and Zetrix AI Ordered to Pay RM314 Million in Arrears

The Road Transport Department (JPJ) service suspension involves two commercial entities under the MYEG Group, specifically MyEG Sdn Bhd and Zetrix AI Bhd, which provide digital government payment collection services in Malaysia. As contracted digital intermediaries, these firms process public transactions including traffic summonses and licensing fees to streamline administrative public services. The suspension occurred after both firms failed to transfer collected government revenue to the Ministry of Transport’s Main Revenue Account, prompting government demands for immediate settlement of outstanding arrears.

Key Facts

Attribute Value

Affected Entities MyEG Sdn Bhd and Zetrix AI Bhd (MYEG Group)

Enforcing Agency Road Transport Department (JPJ) / Ministry of Transport

Total Revenue in Arrears RM314 million

Accumulation Period Accumulated since May 2026

Dishonored Cheque Amount RM231 million (dated September 30, 2026)

Administrative Actions Taken 35 reminder notices, 4 engagement sessions

Status of Commercial Services Suspended until full payment settlement

Why Did the Ministry of Transport Suspend MyEG and Zetrix AI Services?

The Ministry of Transport suspended services from MyEG Sdn Bhd and Zetrix AI Bhd because the two firms accumulated RM314 million in unremitted government revenue since May 2026. Despite receiving dozens of official reminders, the companies failed to transfer collected public funds into the Ministry of Transport’s Main Revenue Account.

Transport Minister Anthony Loke explained during a press conference that although historical arrears occurred intermittently, previous balances were cleared following formal reminder notices. Between May and October 2026, the Ministry of Transport and JPJ executed multiple recovery measures, issuing 35 reminder notices and holding four separate engagement sessions with relevant stakeholders, including the Finance Ministry.

Loke stated that the suspension will remain until the companies have paid the entire outstanding amount. Transport Minister Anthony Loke via Malay Mail

Recovery efforts stalled after the companies submitted an RM231 million cheque dated September 30, 2026, which the bank did not process per instructions issued by the firm. The Ministry of Transport confirmed that legal action will proceed alongside the operational ban to recover all owed revenue.

The Ministry of Transport suspended payment services via MyEG and Zetrix AI after the companies stopped payment on an RM231 million cheque and accrued RM314 million in unremitted revenue.

How Can the Public Access JPJ Services During the Suspension?

The public can complete Road Transport Department transactions through alternative government channels, including the official MyJPJ mobile application, the JPJ Public Portal, physical service counters, and automated kiosks. Dedicated border counters and 85 authorized driving institutes handle specific summons payments and driver theory testing respectively without operational disruption.

To serve international motorists, mobile service counters at Kompleks Sultan Abu Bakar and Bangunan Sultan Iskandar in Johor operate continuously from 8:00 AM to 10:00 PM to facilitate traffic summons settlements at the Malaysia-Singapore border. Candidates preparing for the KPP01 Theory Test must sit for their examinations through 85 approved driving institutes across the country.

Public road transport transactions remain fully operational during the commercial vendor suspension through the MyJPJ app, the JPJ Public Portal, physical counters, and 85 approved driving institutes.

How Alternative Payment Methods Compare

Direct official channels now fully replace third-party vendor platforms for all vehicle and licensing administration following the commercial contract suspension. The transition shifts all citizen transactions from commercial third-party web interfaces directly to primary government portals, designated physical kiosks, and certified examination centers across Malaysia.

Service Channel Operational Status Eligible Services and Operating Details

MyEG / Zetrix AI Suspended All payment and processing services halted pending RM314 million arrears recovery.

MyJPJ App & JPJ Public Portal Active Standard online revenue collection, license management, and digital inquiries.

Johor Mobile Counters (BSI & KSAB) Active Open daily from 8:00 AM to 10:00 PM for non-Malaysians settling traffic summonses.

Approved Driving Institutes Active 85 authorized test centers administering the standardized KPP01 Theory Test.

Government-operated portals, physical kiosks, and 85 certified testing centers provide complete functional continuity for citizen transactions without relying on suspended third-party vendors.

Common Questions

When did the RM314 million debt accumulate?

The RM314 million in government revenue arrears accumulated between May 2026 and October 2026. Transport Minister Anthony Loke clarified that the unremitted funds accrued over this recent multi-month period rather than over a three-year span.

What happened to the payment cheque submitted by MyEG and Zetrix AI?

The companies submitted an RM231 million cheque on August 21, 2026, post-dated to September 30, 2026. When presented to the bank on September 30, the financial institution halted processing following direct stop-payment instructions from the company.

Can drivers still take the KPP01 Theory Test during the suspension?

Yes, driver candidates can complete the KPP01 Theory Test uninterrupted. The Ministry of Transport confirmed that applicants can take the examination across 85 authorized driving institutes nationwide despite the ongoing vendor service freeze.

Sources and Methodology

This article synthesizes official statements, transactional records, and enforcement details reported by Lowyat.NET and Malay Mail regarding the Ministry of Transport press conference. Financial figures and institutional metrics originate directly from disclosures delivered by Transport Minister Anthony Loke. Currency values remain in original Malaysian Ringgit (RM) without external conversion. This article was last updated on October 5, 2026.