eKYC Providers Update Systems for New MyKad

The new-generation MyKad is the latest iteration of Malaysia’s national identity card, produced by the National Registration Department (JPN). It was officially rolled out on 17 September 2026. The card serves as the mandatory identification document for Malaysian citizens. This new version introduces a polycarbonate body, a dual-interface chip, and 53 security elements, which have created compatibility challenges for existing Electronic Know Your Customer (eKYC) verification systems. eKYC service providers are updating their systems to recognize the new card’s design and features after some holders encountered difficulties completing identity verification.

Key Facts

AttributeValue

Issuing AuthorityNational Registration Department (JPN) Official Rollout Date17 September 2026 Card Body MaterialPolycarbonate Total Security Elements53 Notable Security FeaturesDynamic security hologram, UV features, Guilloche patterns, transparent window Chip TypeDual-interface chip (supports contact-based terminals and NFC-based contactless communication) QR Code PurposeIdentity verification by JPN-authorized agencies (not scannable by standard smartphone cameras) Key Design ChangeRelocation of chip and QR code from front to back of card Removed FunctionalityTouch ‘n Go functionality found on older MyKad cards

How Is the New-Generation MyKad Different From the Previous Version?

The new-generation MyKad introduces changes to its physical design, technology, and security features compared to previous versions. The card uses a polycarbonate body and incorporates 53 security elements, including a dynamic security hologram, UV features, Guilloche patterns, and a transparent window.

One of the most significant changes is the relocation of the chip and QR code from the front to the back of the card. The new MyKad also uses a dual-interface chip that supports both conventional contact-based terminals and NFC-based contactless communication with authorized devices.

The redesigned card also drops the Touch ‘n Go functionality found on older MyKad cards. Existing MyKad holders do not need to rush to replace their cards, as current cards remain valid and the new-generation version is being introduced through a gradual rollout.

The new-generation MyKad introduces a polycarbonate body, 53 security elements, a dual-interface chip, and relocated QR code and chip components compared to previous versions.

How Will eKYC Verification Work With the New MyKad?

eKYC service providers are updating their systems to recognize the new card’s design and features, following verification issues. JPN has conducted and is conducting engagement sessions with relevant agencies and eKYC service providers to ensure identity verification continues to work smoothly as the new card is gradually adopted.

For holders currently experiencing issues, JPN advises consulting the relevant institution or service provider. Alternative verification methods may be available while systems are being updated. The department stated it will continue monitoring progress and working with relevant parties until the necessary updates have been fully implemented.

JPN said the adaptation of eKYC systems is part of the transition to support the new card. The department added that it will continue working with relevant agencies and service providers to ensure the transition is carried out smoothly.

“In the meantime, JPN advised new-generation MyKad holders who encounter problems with eKYC verification to consult the relevant institution or service provider. Alternative verification methods may be available while their systems are being updated.” — National Registration Department (JPN) statement

JPN is conducting engagement sessions with eKYC providers to ensure identity verification works smoothly as the new MyKad is gradually adopted.

What Is the Purpose of the QR Code on the New MyKad?

The QR code on the new MyKad is intended for identity verification by agencies authorized by JPN. It cannot be scanned using a conventional smartphone camera. At present, JPN says it is used to verify whether a MyKad holder is the legitimate owner of the card.

This represents a security enhancement over previous implementations, as the QR code is restricted to authorized verification systems rather than being publicly readable. The relocation of the QR code to the back of the card alongside the chip is part of the broader redesign of the card’s physical layout.

The QR code on the new MyKad is used exclusively by JPN-authorized agencies to verify whether a holder is the legitimate owner of the card.

Who Is This For?

The new-generation MyKad is for all Malaysian citizens who are required to hold a national identity card. Existing MyKad holders do not need to rush to replace their current cards, as they remain valid. The new version is being introduced through a gradual rollout, allowing for a transition period.

The eKYC system updates are particularly relevant for financial institutions, telecommunications companies, and other organizations that rely on electronic identity verification processes. These service providers need to adapt their systems to recognize the new card’s design and features to maintain smooth verification workflows for their customers.

The new-generation MyKad and associated eKYC updates apply to Malaysian citizens and the institutions that conduct electronic identity verification.

Common Questions

What should I do if my new MyKad fails eKYC verification?

JPN advises new-generation MyKad holders who encounter problems with eKYC verification to consult the relevant institution or service provider. Alternative verification methods may be available while their systems are being updated.

Can the QR code on the new MyKad be scanned by a smartphone?

No. The QR code cannot be scanned using a conventional smartphone camera. It is intended for identity verification by agencies authorized by JPN and is used to verify whether a MyKad holder is the legitimate owner of the card.

Do I need to replace my old MyKad immediately?

No. Existing MyKad holders do not need to rush to replace their cards. Current cards remain valid, and the new-generation version is being introduced through a gradual rollout.

Sources and Methodology

This article is based on information published by Lowyat.NET on the topic of eKYC providers updating systems to support the new-generation MyKad. The primary source material is the JPN official Facebook post, which was referenced in the original article.

All facts, dates, and statistics in this article are derived directly from the provided source material. The rollout date of 17 September 2026, the 53 security elements, and the specific card features are all explicitly stated in the original article.

This article was last updated on 17 March 2025.